Private Policy

Last updated: 29 October 2025

This Privacy Policy explains how Qianli Wellness (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://qianliwellness.com/ (the “Site”).
By using our Site or making a purchase, you agree to the terms described below.

1. Information We Collect

We collect information from you in the following ways:

a. Information We Collect

When you place an order, create an account, or contact us, we collect your:

      • Name

      • Billing and shipping address

      • Email address

      • Payment

      • Payment details (processed securely through our payment providers; we do not store your full card details)

    b. Automatically Collected Information

    When you browse our Site, we automatically collect:

        • IP address

        • Browser type and version

        • Pages viewed, time spent, and referring website

        • Device information (desktop, tablet, or mobile)

      c. Information from Third Parties

      We may receive information from:

          • Payment gateways (e.g., PayPal, Stripe, or local payment providers)

          • Shipping and logistics partners

          • Marketing or analytics tools (e.g., Google Analytics, Meta Pixel)

        2. How We Use Your Information

        We use your personal information to:

            • Process and fulfill your orders

            • Communicate with you regarding your orders or inquiries

            • Provide customer support

            • Send order confirmations, invoices, and shipping updates

            • Improve our products, services, and website experience

            • Send marketing updates (only if you have opted in)

            • Comply with legal or tax obligations

          3. Legal Basis for Processing (for international customers)

          If you are located outside Malaysia, our legal bases for processing your information include:

              • Contract necessity: To process your orders and deliver products

              • Consent: For marketing and communication (you can withdraw anytime)

              • Legitimate interest: To improve our business and protect against fraud

            4. Sharing Your Information

            We may share your information with trusted third parties that help us run our business, including:

                • Payment providers: to process your payments securely

                • Shipping companies: to deliver your orders

                • Analytics and marketing partners: to help us understand website usage and improve marketing

                • IT service providers: who assist with website hosting, maintenance, and security

              We do not sell or rent your personal information to any third party.

              5. Data Retention

              We retain your personal information only as long as necessary to:

                  • Fulfill your orders

                  • Meet tax and accounting requirements

                  • Resolve disputes and enforce agreements

                When no longer needed, your data is securely deleted or anonymised.

                6. Your Rights

                Under the Malaysia Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:

                    • Request access to your personal data

                    • Request correction or update of your data

                    • Withdraw consent to marketing communications

                    • Request deletion of your account and data (where legally allowed)

                  To exercise any of these rights, contact us at karyee1186@gmail.com.

                  7. Data Security

                  We use secure protocols (SSL encryption) and follow best practices to protect your personal information from unauthorized access, disclosure, or misuse.
                  However, no online system is 100% secure, and we cannot guarantee absolute protection.

                  8. International Transfers

                  If we transfer your data outside Malaysia (for example, to cloud servers or service providers), we ensure that your data is protected by appropriate safeguards and in compliance with relevant laws.

                  9. Updates to This Policy

                  We may update this Privacy Policy from time to time.
                  Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed.

                  10. Contact Us

                  If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

                  Qianli Wellness
                  Email: karyee1186@gmail.com
                  Phone: +6012 664 4410
                  Address: 40 Jalan Perak 7/1F Seksyen 7 40000 Shah Alam, Selangor